CSI Overview

Our CSI pre-screen surveys are a great tool to keep a close pulse on your CSI - Customer Satisfaction Index.

CSI scores have a huge impact on a dealer's income, so it is vital to get good feedback to improve low-scoring areas. We provide automated surveys to your customers after they purchase their vehicle. These surveys are seamlessly integrated into our reports.

Keep track of the pulse of your dealership using our CSI service! Our automated grading system of the surveys will notify you, allowing you to correct any issues. This can improve the dealership experience for future your customers, providing you the opportunity to take advantage of the manufacturers CSI and SSI dollars.

Manufacturer Bonus Cash Paid Monthly 

FACT: 49.7% of "Completely Satisfied" new car purchases will not take the time to complete & return survey.
SOLUTION: Increase CSI participation results with higher survey scores.

FACT: 95.5% of CSI & SSI returned a score of 82% overall satisfaction OR Incomplete.
SOLUTION: Satisfaction Screening, (within 3 days), gives your staff time to address potential issues before being OEM surveyed.

Completely Satisfied

Very

Satisfied

Satisfied

Somewhat

Satisfied

Not at all

Satisfied

IT IS OUR SINCERE DESIRE TO PROVIDE YOU WITH THE FINEST IN QUALITY AND SERVICE FOR MANY YEARS TO COME. 

THANK YOU FOR YOUR TIME!

SHORTLY, YOU WILL BE RECEIVING, BY EMAIL OR TEXT:

 

THE PURCHASE AND DELIVERY 
SATISFACTION SURVEY 

REGARDING YOUR SATISFACTION WITH OUR DEALERSHIP. THIS SURVEY IS VERY IMPORTANT TO US BECAUSE IT GRADES NOT ONLY OUR SALES AND SERVICE STAFF, BUT OUR ENTIRE DEALERSHIP. IF THERE IS ANY AREA OF THIS SURVEY YOU CANNOT HONESTLY RATE COMPLETELY SATISFIED, PLEASE CONTACT OUR DEALERSHIP AND GIVE US AN OPPORTUNITY TO CORRECT OUR SHORT COMING. 

©2019  AutoLine Marketing Group, LLC

547 E. Washington St | Chagrin Falls, OH 44022

888-634.4704